Zoller

Service Coordinator — Ann Arbor, Michigan

ZOLLER Inc. is headquartered in Ann Arbor, Michigan and is widely known as the global market leader in tool measuring and presetting machines, inspection machines, and tool management software. We have offices around the world and are expanding continuously.

We are looking for self-motivated, experienced professionals to join our team. Currently, we are seeking a Service Coordinator for the corporate office in Ann Arbor, Michigan to support our west coast team. Shift for this position will be 10:00 am to 7 pm EST.

This is a full-time position offering a competitive salary commensurate with one’s experience, 401(k) with employer contribution, PTO and 100% employer paid health and dental insurance for employee. We are interested in a long-term commitment. Writing and aptitude tests may be administered.

Please submit cover letter and resume to career@zoller-usa.com

Job offer for download (pdf)

Responsibilities:

  • Answering calls on the technical support hotline, and assisting customers/service technicians
  • Repairing computers and machines and installing and calibrating new machines
  • Performing technical maintenance at customer locations, as needed
  • Supporting customers, field service engineers, and sales with machine and software troubleshooting and software demo versions
  • Converting databases and installing them on the new IPC retrofits / upgrades
  • Downloading software from ZGER and distributing it to engineers and customers
  • Repairing IPCs and diagnosing problems; rebuilding them as necessary
  • Troubleshooting PC and network issues, installing printers, setting up desktops and workstations
  • Training new employees, as needed
  • Providing backup to the shipping and receiving department, as needed
  • Retrofitting machines
  • Setting up electronic devices (iPhones, iPads, Laptops, External hard drives)
  • Testing and evaluating gage equipment and parts
  • Other tasks as assigned by management

Requirements:

  • Must have unrestricted work authorization to work in the United States
  • 3-5 years technical experience in manufacturing, IPC, or related technical field
  • Proven experience with computers, Microsoft® Office, MS Office and ERP systems
  • Well organized with strong analytical skills
  • Able to communicate proficiently, verbally and in writing
  • Ability to cope with a sometimes hectic environment
  • Be a flexible team player and work independently

Become part of the ZOLLER team!

  • Competitive salary commensurate with one’s experience
  • 401K with employer contribution
  • 100% employer paid health and dental insurance for employee
  • We are interested in a long term commitment
  • Modern work environment
  • Company clothing on request
  • In-house bistro

ZOLLER – a family-owned enterprise
starts into the future with the third generation

ZOLLER Inc. is headquartered in Ann Arbor, Michigan and provides sales and service to its customers within the U.S., Canada and Mexico for tool presetting, tool measuring and inspection machines, tool management software, heat-shrink systems and tool balancing machines.

The company was founded in 1997 and continues to be a thriving, successful and customer-oriented enterprise.

The facility stocks spare parts for its customers across the U.S., Canada and Mexico to provide quick delivery. Our 8,500 square-foot showroom displays the entire ZOLLER product line for product presentations and training for our customers and business partners. Being close to the market assures quick respond times, in-time delivery of machines and spare parts as well as a local partner to contact with any questions.