Zoller

Service Coordinator — Ann Arbor, MI

ZOLLER Inc. is headquartered in Ann Arbor, Michigan and is widely known as the global market leader in tool measuring and presetting machines, inspection machines, and tool management software. Our company has offices around the world and is expanding continuously.

We seek self-motivated, experienced professionals to join our team. We are currently seeking a Service Coordinator for our corporate office in Ann Arbor, MI.

This is a full-time position offering competitive salary commensurate with one’s experience, 401K with employer contribution, and 100% employer paid health and dental insurance for employee. ZOLLER also offers: Work/life balance, great work atmosphere, powerful PC’s, 2 UHD screens, newest software and ergonomic work stations. Sponsored participation in sport events and team activities. Partially sponsored lunch program, Bistro area w/pool table, and new state of the art building with abundant natural light. Flat hierarchy and a multicultural environment. We are interested in a long term commitment.

Please submit cover letter and resume to career@zoller-usa.com

Job offer for download (pdf)

Responsibilities:

  • Performing follow-up on sensitive open customer issues
  • Contacting customers to ensure service visits were completed to their satisfaction
  • Scheduling service jobs and booking travel for service engineers
  • Completing customers’ health and safety forms and electronically filing the information
  • Typing dictated emails
  • Assisting with the written health and safety program
  • Assisting with the screening process for new department employees
  • Assisting with general inquiries from the sales team
  • Preparing presentations and reports as needed
  • Entering data and record-keeping of confidential information
  • Other tasks as assigned by management

Requirements:

  • Must not require sponsorship to work in the United States now or in the future
  • A bachelor’s degree or relevant work experience
  • Excellent written and verbal communication skills in English that set you apart as a business professional
  • The ability to speak fluent Spanish preferred, but not required
  • A comfortable familiarity and experience using various computer programs and ERP systems
  • Mechanical and/or electrical aptitude is beneficial but not required
  • Typing speed >40 wpm with a high level of accuracy
  • Self-motivation and ability to work independently and within a team

Become part of the ZOLLER team!

  • Competitive salary commensurate with one’s experience
  • 401K with employer contribution
  • 100% employer paid health and dental insurance for employee
  • We are interested in a long term commitment
  • Modern work environment
  • Company clothing on request
  • In-house bistro

ZOLLER – a family-owned enterprise
starts into the future with the third generation

ZOLLER Inc. is headquartered in Ann Arbor, Michigan and provides sales and service to its customers within the U.S., Canada and Mexico for tool presetting, tool measuring and inspection machines, tool management software, heat-shrink systems and tool balancing machines.

The company was founded in 1997 and continues to be a thriving, successful and customer-oriented enterprise.

The facility stocks spare parts for its customers across the U.S., Canada and Mexico to provide quick delivery. Our 8,500 square-foot showroom displays the entire ZOLLER product line for product presentations and training for our customers and business partners. Being close to the market assures quick respond times, in-time delivery of machines and spare parts as well as a local partner to contact with any questions.